TuttiG

TuttiG — Player Support

Support for all mobile games published by TuttiG. Having a problem, or want to ask something? We read every message. Most replies go out within 1–2 business days.

Email us: phiminhthien123456@gmail.com

To help us solve your issue faster, please include: your device model, your Android version, the name of the game, the game version (shown in Settings → About), and a screenshot if you can.

Contact support Report a bug

Quick links

Purchase problem

Paid but did not receive your item? See the FAQ below — in most cases Restore Purchases fixes it instantly.

Refunds

Refunds are handled by Google Play, not by us. Instructions are in the FAQ.

Delete my data

Email us with the subject Privacy Request and we will delete any data associated with your device.

Ad and privacy settings

Open the game and go to Settings → Privacy Settings to change your consent choices.

Frequently asked questions

I paid for something but did not receive it

This is almost always a temporary connection issue, and the fix takes a few seconds:

  1. Make sure you have a working internet connection.
  2. Open the game and go to Settings → Restore Purchases.
  3. Wait for the confirmation message, then restart the game.

If the item still has not arrived, email phiminhthien123456@gmail.com and attach your Google Play receipt (Google sends it to your Gmail with the subject "Your Google Play order receipt"). We will deliver the item manually.

I reinstalled the game and lost my "Remove Ads" purchase

One-time purchases such as Remove Ads are permanently tied to your Google account. Sign in to Google Play with the same account you used to buy, then open Settings → Restore Purchases in the game. Your purchase will come back.

Consumable items — coins, gems, boosters — cannot be restored once they have been spent. That is how Google Play consumables work on every app.

I lost my game progress

Progress is stored on your device. Uninstalling the game, clearing its data, or switching to a new phone will remove it.

If your progress disappeared without you uninstalling anything, email us with your device model and roughly which level you had reached, and we will do our best to help.

How do I request a refund?

All payments go through Google Play, so refunds are requested from Google, not from us:

  1. Go to play.google.com/store/account/orderhistory
  2. Find the order and select Request a refund or Report a problem.
  3. Google usually decides within 15 minutes to 4 days.

Within 48 hours of purchase, Google often approves refunds automatically. After that, contact us at phiminhthien123456@gmail.com — we can support your refund request with Google when the charge was clearly a mistake.

My child made purchases without permission

Request a refund through Google Play using the steps above, then prevent it happening again:

  • Open the Google Play app → Settings → Authentication → Require authentication for purchases → For all purchases through Google Play on this device.
  • Consider setting up Google Family Link for wider parental controls.
There are too many ads / an ad is covering the game

Ads keep the game free to play, but they should never block your gameplay. If an ad covers a button, fails to close, or appears at an unreasonable moment, that is a bug and we want to know about it.

Email phiminhthien123456@gmail.com with a screenshot and tell us what you were doing when the ad appeared.

If you prefer no ads at all, the game offers a one-time Remove Ads purchase.

How do I turn off personalised ads?

Inside the game: open Settings → Privacy Settings to reopen the consent form and change your choice.

On your device: go to Settings → Google → Ads and turn on Opt out of Ads Personalisation, or use Delete advertising ID.

You will still see ads, but they will no longer be based on your interests.

How do I delete the data you hold about me?

Email phiminhthien123456@gmail.com with the subject line Privacy Request. Because the game has no accounts, please include your advertising ID so we can find any data linked to your device (Settings → Google → Ads → Your advertising ID).

You can also delete everything stored locally at any time by uninstalling the game or clearing its data in Android settings. Full details are in our Privacy Policy.

The game crashes or will not open

Please try these in order:

  1. Restart your device.
  2. Check that you have the latest version from Google Play.
  3. Free up storage space — the game needs at least 200 MB free.
  4. Clear the game's cache: Android Settings → Apps → (select the game) → Storage → Clear cache. Do not tap "Clear data", as that deletes your progress.

Still crashing? Email us your device model and Android version so we can reproduce it.

Do you have a Vietnamese version?

Yes — use the Tiếng Việt button at the top of this page. Our games follow your device language.

Report abuse or a security issue

If you have found a security vulnerability or want to report content that violates our Terms of Service, email phiminhthien123456@gmail.com with the subject Security. Please do not disclose vulnerabilities publicly before we have had a chance to fix them.

About us

TuttiG
Email: phiminhthien123456@gmail.com
Address: Việt Nam
This support page covers every game we publish on Google Play.